Terms of Service

Welcome to ReptiSitter. These Terms of Service ("Terms") govern your access to and use of the ReptiSitter platform, website (repti-sitter.com), mobile applications, and all related services (collectively, the "Service") operated by Reptisitter LLC ("Company," "we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility & Age Requirement

You must be at least 18 years of age to create an account, use the Service, or engage in any transactions on ReptiSitter. This applies to all users, including customers, sitters, and ambassadors.

Minor Sitter Exception: Individuals under the age of 18 may apply to become a sitter only if a parent or legal guardian provides written consent and agrees to co-supervise all sitting engagements. The guardian must complete a Guardian Consent Form and will be jointly responsible for the minor's obligations under these Terms. Guardian consent is subject to verification and approval by ReptiSitter at its sole discretion.

By creating an account, you represent and warrant that you are at least 18 years old or have obtained valid guardian consent as described above.

2. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate and current
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or that violate these Terms.

3. Types of Users

ReptiSitter supports the following user types:

• Customers (Pet Parents): Individuals seeking reptile sitting services for their pets.
• Sitters: Independent contractors who provide reptile care services through the platform. Sitters must complete a background check and profile verification before accepting bookings.
• Ambassadors: Individuals who promote ReptiSitter and refer new sitters or customers in exchange for commissions and other benefits.

Users may hold multiple roles (e.g., a sitter may also be an ambassador). Each role is subject to its specific requirements and obligations.

4. Sitter Requirements & Background Checks

All sitters must:

• Complete the sitter application process
• Consent to and pass a background check conducted by our third-party verification partner
• Maintain an accurate and up-to-date profile
• Comply with the Independent Contractor Agreement
• Provide services in a professional and caring manner

Sitters are independent contractors, not employees of Reptisitter LLC. The relationship between sitters and the Company is governed by the Independent Contractor Agreement.

5. Booking & Payment Terms

All bookings are made through the ReptiSitter platform. Payment is processed securely through Stripe. By making or accepting a booking, you agree to the following:

• Customers are charged the total booking amount at the time of checkout
• ReptiSitter retains a platform service fee (currently 20% of the booking total)
• Sitters receive the remaining amount via Stripe Connect direct deposit
• Promotional discounts (e.g., first-time booking discounts) are applied at checkout and reduce the sitter's earnings, not the platform fee
• All prices are displayed in US Dollars (USD)

6. Cancellation Policy

Cancellation terms may vary by booking. Generally:

• Cancellations made more than 48 hours before the scheduled service may receive a full refund
• Cancellations made within 48 hours may be subject to a cancellation fee
• No-shows by the customer will be charged the full booking amount
• Sitters who cancel confirmed bookings may face account penalties or suspension

7. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Provide false or misleading information
• Harass, abuse, or harm other users
• Attempt to circumvent the platform to avoid fees (see Section 8 for full terms)
• Interfere with the proper functioning of the Service
• Scrape, harvest, or collect user data without authorization
• Impersonate any person or entity

8. Platform Exclusivity for Transactions

All bookings, payments, tips, cancellation fees, and refunds arising from a sitter-customer relationship first established through Reptisitter must be processed through the Reptisitter platform's payment system. This requirement applies for the duration of the user relationship on Reptisitter and for twelve (12) months following the last platform interaction between the parties.

"Established through Reptisitter" means any sitter-customer pair that has exchanged a message, sent or received a booking request, or completed a booking on the platform — regardless of whether the sitter was initially discovered via Reptisitter, a referral, or a prior offline relationship.

Prohibited conduct — platform fee circumvention:

• Soliciting or agreeing to communicate off-platform (email, text, phone, social media, in-person) for the purpose of arranging bookings, confirming service details, or exchanging payment information after an initial Reptisitter connection has been made.
• Accepting or sending payment for sitting services via cash, Venmo, PayPal, Zelle, CashApp, cryptocurrency, or any method outside the Reptisitter booking flow.
• Offering a discounted rate, "cash price," or "friends-and-family rate" conditioned on bypassing the platform.
• Encouraging a customer or sitter to cancel a Reptisitter booking in order to re-arrange the same service off-platform.

Normal post-connection communication (coordinating pet handoff logistics, sharing care updates, exchanging photos during a stay) is permitted and encouraged. The prohibition applies specifically to financial transactions and the arrangement of future paid services.

Enforcement. Violations detected via user reports, in-app message review, or payment-pattern analysis will result in immediate account suspension pending investigation, forfeiture of any unpaid platform balances, and permanent ban for confirmed violations. Reptisitter reserves the right to pursue civil recovery of unpaid platform fees from willful violators.

Reporting. Users who are solicited to transact off-platform are encouraged to report the attempt to admin@reptisitter.com. Reports made in good faith will not result in action against the reporting user.

9. Intellectual Property

The ReptiSitter name, logo, branding, and all content on the platform (excluding user-generated content) are the property of Reptisitter LLC. You may not use, reproduce, or distribute our intellectual property without prior written consent, except for approved marketing materials provided through your sitter or ambassador dashboard.

10. Limitation of Liability

To the maximum extent permitted by law, Reptisitter LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from:

• Your use of or inability to use the Service
• Any conduct or content of any third party on the Service
• Injury to or death of any animal in a sitter's care
• Any unauthorized access to or use of your account

ReptiSitter serves as a platform connecting pet owners with sitters. We do not guarantee the quality of services provided by sitters, although we take reasonable measures (background checks, verification) to ensure sitter reliability.

11. Indemnification

You agree to indemnify and hold harmless Reptisitter LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in the State of Washington, in accordance with the rules of the American Arbitration Association. You agree to waive any right to a jury trial or to participate in a class action lawsuit.

13. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users, or is otherwise objectionable. You may also delete your account at any time by contacting our support team.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

15. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on the platform. Your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of law provisions.

17. Contact Information

If you have any questions about these Terms, please contact us at:

Reptisitter LLC
Email: hello@repti-sitter.com
Website: repti-sitter.com